More on the cell phone saga

So today I had my phone upgraded to the 2.2.2 firmware. That’s the RF deck etc. Ok – they told me it might take a couple hours for the 4G service to come up again.

Except it’s been a few hours. And still no 4G or 1x service. I know what happened.

Recall I posted about the outage MetroPCS had? Well – they had applied a patch to the cell sites which broke 4G voice service but didn’t mess up data service.

Now that I’m on 2.2.2 voice and SMS work – but no fucking data. I live and die by having mobile data. So this is a BREACH OF CONTRACT on the part of MetroPCS.

Here’s how I think it went down:

1) They patched/upgraded the cell sites resulting in major outages.

2) They sent out a sneak voicemail to all 4G subscribers asking us to bring our phones in for an upgrade.

3) This is my suspicion, but I think they rolled the towers back to the prior version to get voice and data working again.

4) My upgrading the phone however FIXED the issue, but the towers are rolled back so I get voice and SMS and no fucking data!

The other irritation is that all my contacts and text messages are lost. Gone. Hasta la vista. Plus all the applications I downloaded off Google Play are gone. I believe though that they have my purchases tracked. But without 4G service I can’t get them.

This is tells me that MetroPCS really dropped the ball. And don’t get me started on the upgrade. I went in and they said I had to bring the charger and cord. Back home, get the charge and cord, go back and they say come back in an hour and phone will be upgraded. Except it wasn’t. So I had to wait an additional 30 minutes.

I’m not really happy with MetroPCS right now. I can tell you that. And if the 4G service doesn’t pop on tonight I want a service credit of $15 for each day I’ve had either voice or data outage. The voice outage lasted 2 days, the net outage is in day 1. 3×15 = $45.

 

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