MetroPCS Service outage again

This is getting to be a recurrent theme with MetroPCS.

This morning Keyron asked me to call his phone because he didn’t think it was working. Lo and behold mine wasn’t either.

The funny part – last time it was voice and net that went out but SMS worked. Now voice and SMS are out but on my phone net service works just fine. I can access the web, facebook, etc. without issues.

I’ve gone through the rigamarole with their tech support – But like it or not, this now impacts both their 4G and 1X networks in Providence. None of this happened before they got bought out by T-Mobil. Once that happened they got to do network upgrades except that it breaks some older firmware on phones.

I think my next action is to file TWO FCC complaints – one for each phone that lacks any voice service. That seems to have lit the proverbial fire under their posterior last time. While there’s not much regulation on mobile phones, there are still fines if one cannot access E-911 services.

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