Yeah I’m not happy. I’m on hold right now but I plan to rip them a fucking new one. Why do vendors use this Shit Wrapped in Chiffon shipper? Attention Reebok — I hate UPS with a burning passion.
And more to the point, look at the attached image. Notice it left Warwick at 8:08AM but the address exception didn’t take place until nearly 6PM in the evening.
I ripped into them on the phone. Didn’t swear all that much, did yell a few times though. So now I have to go out of my way to pick up the package tomorrow. I’ve already let the folks at Reebok know I’m not a happy camper. I’ll likely get the shipping charge reversed.
But the fact I have to go through this nearly every time UPS tries to deliver something says a hell of a lot. They claim to love logistics. The only logistics they love is how they can fuck with their customers. Because they certainly can’t locate an address next door to a business that they regularly deliver to and pick up from and it’s the same driver who delivers to me. So they’re blowing smoke up my ass and I don’t appreciate it.
And funny of funnies – when I was on the phone with the rep I said that UPS is famous for tag and run but that this is a new twist on the theme. I got an acknowledgement on that one. So they know the drivers pull this shit.
Now to be fair the drivers they do stuff those trucks pretty full. And I can understand how they might blow a 2 day delivery because a next day job took priority. But be honest with your customers.
I mean in the past I’ve had UPS representatives say that residential deliveries happened after 5PM, then 7PM. But then the next day they’d try to deliver the package at 1:30 in the afternoon. Shit like that.
And it’s funny, I’ve been head hunted for positions in their I.T. department. I’ve turned them down every time. I don’t want to be a piece of a what was once a local delivery business in Chicago that has now grown to such a size that it’s like an unwieldy beast. Like a Hyrda with eight heads, none of which know what any of the others is doing.