UPS: I won

So this morning I’d finally had enough with UPS. When I left the house at 5:30AM I found an Info Notice on the door. So when I got to work I fired up my personal email and shot off a missive to the President, CEO and Director. Didn’t swear once in the email. In fact I addressed them as Gentleman and even signed off with Regards.

Yep – the conversation with the President’s office at UPS didn’t go so well. It ended with me insulting them. What can I say, I go for the jugular. And I don’t suffer fools gladly. The funny part is I spoke in a calm voice throughout, didn’t raise my voice. Just ended it with the bon mot of “UPS is inept and idiotic.”

But at noon time I got a call from the northeast regional director. He and I were able to hash it out. I got UPS to agree to just leave packages and that I absolved them of liability. I did that because I know the people shipping the product pretty much insure things of value against the probability of UPS losing or damaging things. At the end he told me he’d call back in an hour. Two hours go by and I get a call from the local UPS depot – to tell me my package WILL be delivered. Apparently the director must have ripped someone a new asshole. My kind of guy.

So my 1lb. jar of sour cream powder was ‘delivered’ today. I wrap the single quotes around it because the package was hummed onto the porch. Nice touch there UPS driver. I’m still deciding if I should report that too.

But it feels good – I was victorious. My address is now on UPS radar that they have to DELIVER the package.

All it took was emailing the President, CEO and Northeast Director and leaving my phone number.

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2 thoughts on “UPS: I won

  1. Some drivers leave the package. Some don’t. The drivers get fired easily for any complaint. I have never had a package stolen.

    IMPORTANT. I just got a notice that my package is at the UPS pick office on Federal Hill – Broadway. At the gas station/store across the street from Julian’s. Is this going to be a regular thing?

    1. John, yes a regular thing. My driver wasn’t too happy and I’m told all drivers on this route have been told to simply leave the packages. We’ll see how that goes. Otherwise I’ll have to escalate it again. And if it’s based on complaints I’ve gotten a whole bunch of drivers fired.

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